All new adult dogs require an assessment to determine whether they are suitable for day care. These assessments are best done early in the morning.
Dogs over the age of 6 months need to be de-sexed, as required by state law as of the 1 July 2018. Vet exemptions are not accepted.
All dogs need to be up to date with vaccinations including canine cough. Proof of this is required at time of enrolment.
Drop times are from 6:30am - 10:30am unless prior arrangements have been made.Dogs arriving after this time without notifying Pooch Palace staff will not be accepted.
If you arrive more than 15 minutes after your booked time without advising staff, your booking will be cancelled and a cancellation fee will be applied to your account
SMALL DOG DAY
Best for puppies, senior dogs and trial days for smaller dogs.
Please note the small and large dog play groups are in seperate play areas.
MEDIUM - LARGE DOG DAY
These days are best for high energy dogs.
SMALL - MEDIUM DOG DAYS
Best for fun loving pups, a great mix of high energy and gentle players.
MEDIUM - LARGE DOG DAY
Best day for large dog trial days.
Bookings are essential - cancelation fees may apply if bookings are cancel with less than 12 hours notice.
Q. Can we watch our dog go in?
A. Short answer... no, no-one is permitted in or around the play area during play times. Why? Because some dogs get over stimulated when they see strangers approach their "safe area" which can cause unusual behaviour. This can cause injury to the dogs and or staff.
Q. Do I need to bring anything for my dog, i.e. food, bedding etc?
A. If you have booked a full day for your dog and it usually has a mid day meal then yes of course bring it along and we will feed your dog their usual meal. All dogs need to arrive on lead attached to a harness or collar. Clip collars are preferred.
Q. Where do the dogs go to the toilet?
A. They go anywhere in the play area. Pooch Palace staff are always cleaning throughout the day. The indoor play area has high ceilings and a lot of fresh air and sun light, which helps the dogs feel they are outdoors.
Q. Do you leave collars on while they play?
A. No all dogs play naked. Dogs love to mouth and wrestle, leaving collars and harnesses on during play and be extremely dangerous as teeth and or feet can get caught.