Q. Can we watch our dog go in?
A. Short answer... no, no-one is permitted in or around the play area during play times. Why? Because some dogs get over stimulated when they see strangers approach their "safe area" which can cause unusual behaviour. This can cause injury to the dogs and or staff.
Q. Do I need to bring anything for my dog, i.e. food, bedding etc?
A. If you have booked a full day for your dog and it usually has a mid day meal then yes of course bring it along and we will feed your dog their usual meal. All dogs need to arrive on lead attached to a harness or collar. Clip collars are preferred.
Q. Where do the dogs go to the toilet?
A. They go anywhere in the play area. Pooch Palace staff are always cleaning throughout the day. The indoor play area has high ceilings and a lot of fresh air and sun light, which helps the dogs feel they are outdoors.
Q. Do you leave collars on while they play?
A. No all dogs play naked. Dogs love to mouth and wrestle, leaving collars and harnesses on during play and be extremely dangerous as teeth and or feet can get caught.